Our shipments depart directly from our locations in Soleto, Puglia, and typically arrive in 3-4 business days, barring certain unforeseen circumstances that may extend delivery times (holiday periods such as Christmas and Easter, where delivery times can significantly extend up to 7 days, inclement weather, COVID-19-related restrictions, courier delays, recipient absence, temporary product depletion, products requiring special preparation, etc.).
Orders containing fresh and frozen products, to be stored at 4°C and -20°C respectively, will be shipped on Mondays, Tuesdays, and Wednesdays, following these procedures:
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If the order is placed on Tuesday before 18:00, it will be shipped on Wednesday. Orders made after 18:00 on Tuesday will be handled like Wednesday orders.
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If the order is placed between Wednesday morning and 12:00 on Saturday morning, the shipment will be made on Monday.
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If the order is placed between Saturday and Monday morning, the shipment will be made on Tuesday.
This ensures that products arrive intact and do not linger in courier warehouses over the weekend, preserving product quality.
Frozen products can be shipped in two ways:
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With an insulated polystyrene box and gel ice (excluding the following categories: fish and meat, bakery products, semi-frozen items, ice cream, and fruit pulp).
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With a refrigerated van at -20°C with a pallet size of 80x120 cm and a maximum height of 180 cm.
Note: It is advisable to use the -20°C refrigerated van to maintain an uninterrupted cold chain throughout the shipping process.
Before confirming your order, please pay close attention and ensure that all the provided details are correct, including Name, Surname, Street, Civic Number, City, and ZIP Code. We will not be held responsible if one or more fields are incorrect or incomplete, and we cannot modify your order details after confirmation.
Note: For deliveries with pallet placement, if you notice any damages, please sign the shipping receipt with a "check and reserve" note for inspection. Otherwise, we cannot proceed with potential refunds for damaged products. Later, if you verify actual damage, you can contact us at servizioclienti@eurofoodservice.it to initiate the return or replacement process, attaching relevant photos.